Lilley Pad Candles
and Soaps

Minimum Order

For wholesale pricing, there is a $75 minimum. Retail orders do not have a minimum order as we appreciate all orders equally although the more you order, the better shipping rate you will receive. 

Shipping Lead Times

Most orders ship within two (2) business days but as our business has grown considerably over the past few months...orders can take between 48 and 72 hours to ship after payment has been received. If by chance, we are out of stock on an item(s) we will email or call you immediately to let you know when you may expect your order to ship.

Price Changes

Prices are subject to change without notice.

Payment Options

Backorders

If you have ordered an item that is currently not in stock, you will be notified. Always submit your telephone number when placing an order.

Return

All returns must be requested within 4 days from receipt of goods. Unless we are at fault in filling your order, all returned merchandise is subject to a 20% restocking fee. We do not refund shipping costs. All returned merchandise must be in unopened, original packaging and in resalable condition to receive a refund.

Damage Claims

If a package is obviously damaged upon arrival, please refuse delivery and notify us immediately. If an order is damaged only internally, please notify us within two (2) days of receipt of order to place a claim. All boxes, packaging materials, and product must remain intact and undisturbed in order to process a claim. There is a very high possibility that the shipping carrier will need to inspect the damaged order.